Important note: If you have an existing Travel Agent account with Italian Travvel Team and wish to make a reservation using the travel agent rates, you MUST login as a travel agent every time you visit Italiantravelteam.com web site.

Italian Travel Team is one of the largest Italian wholesaler on the web. We negotiate all our contracts directly with hotels. Thus, we can guarantee the best room rates and allow you to earn more money!

Our aim is to offer our Travel Agent partners access to the most competitive services and hotel rates.

Benefits

• travel agent net rates for transfers, guided tours, restaurants and hotels in Italy .
• newsletters and regular updates
• instant confirmation for hotel bookings in some destinations.

How to join

•  Read the travel agent program Terms and Conditions

•  Submit the ITT Travel Agent Form

•  Our Travel Agent Manager will contact you and activate your travel agent account

PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY

Your use of this site is expressly conditioned on your acceptance of the following terms and conditions.

JOINING CONDITIONS

Italian Travel Team grants a ITT Travel Agent membership to the organisation which:

1. Completes and submits the Travel Agent Form
2. Fulfils the Italian Travel Team criteria for Travel Agent registration

CONDITIONS

1. A travel agent registered with the ITT Travel Agent program will gain access to discounted hotel rates ("Net Rates"). These rates are not offered to consumers.

2. To access these Net Rates and make hotel reservations using these rates, the travel agent must login to ITT website with the Travel Agent ID and Password issued by ITT. If the travel agent does not login, the agent will not be entitled to book using the Net Rates.

3. All bookings made by the travel agent, using the Travel Agent account issued by ITT Italian Travel Team, are subject to the Booking Conditions specified by ITT.

4. ITT Italian Travel Team provides Net Rates to Travel Agents. Should the travel agent wish to provide the hotel room, or another services, booked through ITT, to his/her client at a profit, the travel agent is able to "mark up" the Net Rates.

5. Travel Agent membership is not transferable to another individual or organization. ITT Italian Travel Team reserves the right to suspend or revoke a travel agent registration without notice.

1. The rates provided for you on this website are available ONLY through ITT Italian Travel Team .

2. Your credit card will be charged ONLY after the booking is confirmed. Once the credit card is processed, we will email your CONFIRMATION/ACCOMMODATION VOUCHER to you, which MUST BE retained for check-in Purposes and signed by the credit card's holder.

Please note that all transaction are in Euro and we accept VISA/MASTERCARD only.

The holder of the credit card used for the booking MUST sign the CONFIRMATION/ACCOMMODATION VOUCHER . If the cardholder does not sign the CONFIRMATION/ACCOMMODATION VOUCHER , it WILL NOT be accepted by the hotel.

ITT Italian Travel Team takes no responsibility if you lose the voucher. In any case you or our guest can contact us during office hours: phone +39 0650 41367.

3. Due to processing requirements, on occasion hotels are unable to confirm a reservation immediately. Below is the usual response time taken to confirm reservations for hotels when immediate confirmation is not available:

Please allow 24 hours to process your request during weekdays (Monday to Friday) and 48 hours on weekends (Saturday and Sunday). Generally, we will be able to confirm your booking much earlier, depending on the hotel respond time. Circumstances that may cause delays in replying to you include public holidays and time zone differences.

4. If you wish to cancel your booking after the voucher has been issued, a cancellation fee will apply. The cancellation fee varies according to the hotel specified in your booking as well as your check-in date. The cancellation policy and fees will be displayed to you on the final page of the booking process.

The cancellation policy for your booking will be the same as, or stricter than, our STANDARD cancellation policy, as displayed below:

• If you cancel after the voucher has been issued a nominal cancellation fee will apply. The nominal cancellation fee is Euro 20,00
• If you cancel before the voucher has been issued no cancellation fee will apply. Cancellation fee varies, also, from hotel to hotel. If you breach the Hotel Cancel Policy, most hotels would charge one night for every room booked. 
  In certain cases, the hotel will forfeit the deposit.  Please refer to the Hotel Cancel Policy for further information.

5. All cancellations must be made IN WRITING using one of the following methods:

• Email :info@italiantravelteam.com
• Fax on +39 0650 37816

When you contact us e require:

• Booking ID
• Email Address used in the booking
• Name and Surname used in the booking

A Cancellation must be confirmed back to you by one of our consultants. If you have not received a confirmation of the cancellation within 24 hours after submission, it means we have not received it and you must resubmit it.

6. If you wish to amend your booking, a nominal amendment fee will apply. The amendment fee is Euro 5,00

Please note: the fee will apply per each amended booking . For example, if you have made 2 booking for 2 hotels, and are making amendments to both of these bookings, you will incur a fee of EURO 5,00 x 2 = EURO 10,00

Any amendment advised to us within 5 days of your arrival date or once you have arrived at the Hotel, may be treated as a late amendment. Late amendments may be subject to a fee based on the Hotel's amendment policy, as advised to Italian Travel Team. If a Late Amendment Fee is applied, the nominal amendment fee will not be charged.

Should you ask to change a booking from one Hotel to another Hotel, you will NOT be charged an Amendment Fee. This will be considered as a cancellation of an existing booking, and the applicable Cancellation Fee will apply.

In order for us to ensure accuracy, we will only accept amendments IN WRITING . We will not accept amendments over the phone, unless the matter is extremely urgent.

Amendments can be submitted to us using one of the following methods:

• Email :info@italiantravelteam.com
• Fax on +39 0650 37816

Please try to give us as much notice as possible to allow for sufficient time to contact the hotel(s) concerned and a new voucher to be sent to you.

An Amendment must be confirmed back to you by one of our consultants. If you have not received a confirmation of the amendment within 24 hours after submission, it means we have not received it and you must resubmit it.

When you contact us e require:

• Your Booking ID
• Email Address used in the booking
• Name and Surname used in the booking

If you require us to correspond with an email address that is not the one used in the original booking or the one via which the amendment was sent, please include the new details with the amendments required.

7. Credit Card Information - You must submit a valid credit card when completing the credit card form. All care must be taken by you to ensure that the information provided in the credit card form is correct. Italian Travel Team takes no responsibility for any incorrect information submitted.

If the you wish to change the credit card after it has been charged , it will be treated as an amendment, and a corresponding amendment fee will apply - see Point 6 . Due to processing requirements, refunds may take up to 10 days to appear on your statement. This may vary, depending on your bank/financial institution.

8. You must submit a valid email address on the Reservation Form. This email address will be used for all future correspondence relating to your booking. All care must be taken by you to ensure that the information provided in the Reservation form is correct. Italian Travel Team takes no responsibility for any incorrect information submitted.

9. Italian Travel Team intends to provide you with all the services that you request from us. In rare cases, when it is not possible to confirm your reservation due to overbooking or other circumstances, we will endeavour to offer you an alternative of comparable price and standards. If this occurs, we will contact you via e-mail and request your authorisation to proceed with this new booking. If you decline the alternative, and you were already charged for the original booking, a full refund will be given to you as soon as possible.

10. Whilst every effort is made to ensure your requested room type is available, we cannot guarantee the actual bedding configuration of the room. These requests are forwarded to the hotel and are subject to availability on the day of check-in. All additional requests (smoking room, etc) are also subject to availability and cannot be guaranteed by Italian Travel Team .

11. Disclaimer Italian Travel Team makes its best efforts to ensure that all the information that appears on its website is accurate. However, Italian Travel Team does not accept liability for any errors and/or omissions and reserves the right to change the information published at any time and without notice.

12. Complaints: In the case of any problem or complaint, it is imperative that the client informs Italian Travel Team at the earliest opportunity in order that they have the chance to rectify the situation as quickly and efficiently as possible. Any complaint, which cannot be resolved locally, must be notified in writing to Italian Travel Team within 3 (THREE) DAYS of the end of the service provided. A copy of the complaint must be also be submitted to and signed by the hotel manager. If a client fails to follow this procedure this may hinder the ability of Italian Travel Team to rectify the complaint and reduce or extinguish any claim the client may have.

13. Hotel Information: All hotel information that is published on the website is current and is subject to change without notice. Italian Travel Team staff has visited the majority of its featured hotels and every effort has been made to describe the hotels as accurately as possible. However, Italian Travel Team cannot accept responsibility for facilities, which are temporarily not available, are under renovation or not suited to individual tastes and preferences. Redecoration and maintenance is necessary to the upkeep of the hotel and may take place without prior warning, whilst the hotelier or supplier will endeavour to keep inconvenience to a minimum. The effects of normal wear and tear can be expected in a hotel and these are beyond our control. Italian Travel Team cannot accept responsibility for any disturbance or inconvenience to the client beyond their control nor for accidents in a hotel or loss caused by hotel management or staff.

14. Italian Travel Team does not accept liability for any indirect or consequential loss arising out of the use or connected with its website or for any products or services purchased from its website.

15. Italian Travel Team makes no warranty or representation about the suitability of any product or service purchased by the customer. Where permitted by law, the liability of Italian Travel Team shall not exceed the price of the product or service purchased by the Customer.